Colorado Housing and Finance Authority (CHFA) takes great pride in delighting our customers with outstanding service and providing them with as much information as possible.  This section is designed to help answer questions you may have during the term of your mortgage agreement with CHFA.

Do you have payment questions? Get answers about any questions you may have about how to make payments, homeowner insurance, property taxes, or payment problems.

Looking for information about foreclosure prevention? We are here to help.

Do you want to understand more about your escrow account?

Are you interested in selling your home, but unsure what is involved in the process? Brokers, please use this form, Authorization to Release Information.

Do you want to refinance?

Remember, if you don't find what you need on this website, you can always contact our Loan Servicing Division directly.

Helpful Homeowner Tip:

As a homeowner, you have probably received mail offers from mortgage brokers or companies that contain false or misleading information about debt consolidation, home improvements and mortgage rate reductions.  Do not respond to these offers.  You should only respond to mail about your payments received from CHFA.  That way, you'll avoid scams that could threaten the financial security of your home.

Hope for Homeowners

As part of the 2008 Housing and Economic Recovery Act passed this summer, many borrowers now have the option of asking their lenders to consider restructuring the debt owed on their homes.

Fortunately, all CHFA borrowers receive fixed-rate fully amortizing mortgages preceded by our required free homebuyer education. Additionally, we service all of our loans in-house, and to ensure we do everything we can to help our borrowers be successful, we have an excellent loan servicing staff, well versed in options available to borrowers who may have had life changes making it difficult for them to make payments.

This safe and secure structure means we are not offering the Hope for Homeowners product to our borrowers. If you are having difficulties paying your mortgage, please talk to our loss mitigation team in Servicing.

Contact the Loan Servicing Division for more information at 303.297.7493.