Where do I send my payments for my first or second mortgage loan?
Can I set up an automatic draft for my mortgage payment?
How can I obtain information about my loan?
How can I get a new coupon book?
How can I get a payoff quote for my mortgage?
What is the Recapture Tax? How can I determine whether or not I owe a Recapture Tax?
What is CHFA's Federal Recapture Tax Reimbursement program? How can I determine if I may be eligible for reimbursement?
What fees are assessed for documents and/or services?
I am having difficulty making my mortgage payment. What should I do?
Do you offer loans for current homeowners?
Customer Service
You can visit our Loan Servicing Customer Care website to view your information online or call the Loan Servicing Department at 303.297.7493 (option 9) or toll free at 888.925.5720 with questions regarding your mortgage payments, taxes, insurance and payoff of your CHFA loan.
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New Coupon Book
To order new replacement coupons, you can visit our Loan Servicing Customer Care website to place your order online or call 303.297.7493 (option 7) or toll free at 888.925.5720 and leave your name, CHFA account number and home or business phone number. Your order will be processed immediately. Please allow 10 days for delivery of coupons.
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Payoff Quote
You may request a payoff quote in writing by including your signature, CHFA loan number, payoff effective date and a return fax number and/or address, or you can request a payoff quote online through our Loan Servicing Customer Care website. Your request will be processed within one to two business days.
Fax request to:
303.297.0935
ATTN: Payoff Department
Mail request to:
CHFA Payoff Department
1981 Blake Street
Denver, CO 80202
For other payoff information, call 303.297.7493 (option 1) or toll free 888.925.5720 to leave a message. The payoff processor will return your call within 48 hours. CHFA does not release payoff quotes verbally or by phone.
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Document and Services Fees
All requests for the following items must be in writing accompanied by the appropriate fee or ordered online through Loan Servicing Customer Care website and a fee will be assessed to your loan. Contact our Mortgage Loan Servicing Department at 303.297.7493 or 1.888.925.5720
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Item
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Cost
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Amortization Schedule
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$15.00
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Annual Statement (copy of original issued at year-end)
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$5.00
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Copies of Loan Documents (per document)
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$10.00
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Replacement Coupons
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$5.00
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Verification of Mortgage
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$20.00
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Payoff Statement (first two statements waived)
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$10.00
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Payoff Faxing
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$5.00
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Itemized History (current and prior year free)
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$5.00
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Nonsufficient Check Fee
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$15.00
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Western Union Quick Collect
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$12.95
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Speedpay Phone Payment
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$5.95
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Assumption Fee
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Provided upon Request
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Partial Release Fee
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Provided upon Request
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Budget Payment Plan Fee
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$150.00
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Current Homeowner Loans
If you’re not a first time buyer and don’t want to be restricted to a purchase price ceiling, you may be eligible for CHFA’s Taxable Home Opener program. This statewide first mortgage program accepts higher incomes than the MRB First Step. It offers a competitive interest rate and an optional second mortgage to assist with down payment and closing costs. These loans are not subject to the Recapture Tax.